Frequently asked questions
Shipping
How much does shipping cost?
How much does shipping cost?
Shipping costs are calculated based on your order value:
• $4.95 shipping for orders under $40
• Free shipping for orders $40 and above
Which countries do you ship to?
Which countries do you ship to?
We currently ship to the United States and European countries.
How long does delivery take?
How long does delivery take?
• United States: 7–15 business days
• Europe: 10–20 business days
Delivery times may vary due to customs, holidays, or carrier delays.
Will I receive a tracking number?
Will I receive a tracking number?
Yes. All orders include tracking information. You will receive a tracking number by email once your order has shipped.
Returns & Refunds
What is your return policy?
What is your return policy?
You may request a return within 14 days of receiving your order. Items must be unused and in original condition.
Who pays for return shipping?
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or incorrect.
What if my item arrives damaged or defective?
What if my item arrives damaged or defective?
Please contact us within 48 hours of delivery with photos. We will arrange a replacement or refund.
When will I receive my refund?
When will I receive my refund?
Refunds are processed within 5–10 business days after approval, depending on your payment provider.
Products & Quality
Are your products tested for quality?
Are your products tested for quality?
Yes. Every product is carefully selected and reviewed to ensure it meets our quality and performance standards.
Will the product look exactly like the photos?
Will the product look exactly like the photos?
We do our best to display accurate images. However, slight variations in color or appearance may occur due to lighting or screen differences.
Do your products come with a warranty?
Do your products come with a warranty?
Some products include a manufacturer warranty. If you experience any issues, please contact us and we will assist you.
Customs & Taxes
Will I have to pay customs fees or import taxes?
Will I have to pay customs fees or import taxes?
Customs duties and taxes may apply depending on your country’s regulations. These charges are the customer’s responsibility.
Support & Contact
How can I contact Joy Of Life?
How can I contact Joy Of Life?
You can reach us anytime at joyoflife604@gmail.com. We typically respond within 24–48 business hours.
What if I entered the wrong shipping address?
What if I entered the wrong shipping address?
Please contact us as soon as possible. If the order has not shipped yet, we can update your address.
General
Is it safe to shop on Joy Of Life?
Is it safe to shop on Joy Of Life?
Yes. Our store uses secure checkout and trusted payment providers to protect your personal information.
Why should I trust Joy Of Life?
Why should I trust Joy Of Life?
We focus on quality, transparency, and customer satisfaction. Our goal is to build long-term trust by delivering products that truly add value to your life.